How to rebook buses online

Passenger Log In Here

You need to have purchased an Oz Ex pass to get a log in. It will be emailed to you automatically when you make a booking. Don't have a log in? Contact Reservations on phone 1300 300 028 or email enquiries@ozexperience.com with your booking number to get a log in.

Oz Experience - How to Book

Oz Experience Bus


Oz Experience Bus

Why should I manage/book my buses online?

To allow you to be in control of your holiday plans.  The online itinerary manager allows you to book yourself on and off Oz Experience buses between Sydney to/from Cairns.

Note: Oz Experience does not operate daily. When booking your itinerary online you have the option of chosing an Oz Experience bus (OZ Service) or Greyhound Bus (GX Service) for your travel. Greyhound buses offer you more flexibility with your travel, however do not include driver guides. Please ensure you opt for the best option to suit your travel.

Booking Online is the best way because:

  • You won’t pay for phone calls or be placed on hold
  • It keeps a record of your journey
  • You’ll probably spend a lot of times in Internet Cafe’s anyway

When you make a booking with us you’ll be automatically sent a confirmation email to the email address you've supplied to us. This email contains a user ID or PNR as we call them. A PNR is a Personal Name Record. The email also contains a weblink to our reservations system log in page.

Please call 1300 300 028 for booking on buses. If you are NOT travelling between Sydney and Cairns in either direction since the online itinerary manager does not work for travel in these areas.

Online Log In Instructions

You are now ready and able to manage your booking to book on and off buses by following these easy directions below:

1. Log in to our online system
2. Enter your PNR (user ID) provided and password provided the click LOGIN
3. You are now in your own home page and ready to manage your itinerary
If you wish to change your password click on “EDIT MY DETAILS” on the right-hand menu
Now you need to choose where you want to go to, and where you want to go from. To do this you need to check the availability of seats on this sector

To book your next leg(s) of travel

1. Click VIEW AND EDIT ITINERARY in the green section, then select EDIT
2. Choose your preferred departure date
3. Choose where you want to go from
4. Choose where you want to go to
5. Choose CONTINUE. The next screen will tell you if a seat is available.
6. If YES then choose your pick-up point from the drop-down menu and click CONTINUE
5. Proceed with additional sector/leg bookings or Click EXIT
6. To save all changes you MUST now Click COMMIT
7. Click LOGOUT 

It is that easy! Your personal home page can be entered via the web link provided, or by going to Passenger Log In on this website.
You can print out the itinerary or simply make a note of the booking information and confirmation number.
If you make a booking and do not show up we have to charge you a $50.00 fee before you can get back on the next bus. If you urgently need to change or cancel a sector booking you can phone our reservations department on 1300 300 028. 

Booking travel over the phone

Oz Experience limit the times of the day for telephone bookings to strictly between 2:30pm and 6:30pm (Eastern Standard Time).  The reservations telephone number is 1300 300 028. 

Troubleshooting tips:

I’ve booked my pass and was told I would be emailed a username and log in. I haven’t received it?
Check in your spam or junk mail box. Often your filters will prevent the email coming to your inbox.

I’ve tried to book my buses but there’s no availability showing for the day I want to travel?
The online availability reflects the ‘real time’ bus availability the same as what our Reservations team sees. It may be the case that we don’t have a bus running the day you want to travel. Refer to the Timetable to help your planning also.

How do I get on a waitlist if the bus is full?
Call the reservations number on 1300 300 028 between 2.30pm and 6.30pm and advise reservations you wish to be waitlisted

There are more buses available when I log in than what you have on your Timetable. Are the buses I see online real or a mistake?
Depending on the demand for our services we often put on more departures than what are timetabled. We do this to ensure everyone can get on buses at peak or busy times. This is one of the strengths of the system that allows you greater flexibility by using the system.

It won’t work when I’m trying to book buses that aren’t between Sydney and Cairns? Why?
There’s a technical complication that prevents the online manager working for travel Sydney <>Melbourne<> Adelaide<>Alice Springs<> Darwin. Please call 1300 300 028 if you are traveling in these areas and wish to book on a bus

If you have further questions, the system is not working for you, or you just need help, please call 1300 300 028 or email enquiries@ozexperience.com for help.