FREQUENTLY ASKED QUESTIONS
Hop on, hop off transport on Greyhound Australia’s national coach network, awesome tours and activities along the way
So the price does not include food or accommodation?
To give you the flexibility you want, we don’t include accommodation. You can search and book your own accommodation with individual properties or you can buy a pre-paid hostel voucher booklet that gives you a certain number of nights with Base, Nomads or YHA. Using this pass you purchase the nights at a reduced rates and book direct with the hostel as you travel.
How often does the bus leave? Where can I get a Timetable from?
Greyhound offers multiple departures every day between Sydney and Cairns. For full timetables, check out our timetable page.
Will I always travel with the same group?
No. You’ll end up with different groups throughout your trip, but hey, you get to meet loads of great people this way! If you do make a group of mates along the way and would like to keep travelling together, we can book your travel all together.
What do I need to bring with me?
Sturdy walking shoes (ankle high), hat & sunscreen, towel & toiletries, swimming gear, warm clothing (including waterproof jacket and pants for southerly routes in winter), water bottle, torch, insect repellent, camera, money for meals and optional activities.
What is the luggage limit?
For coach travel, 1 x 20kgs backpack or suitcase can go in the luggage hold of the coach. Onboard you can take a small backpack or carry on bag that will fit under the seat or in the overhead compartment.
What is the allowed time to complete a trip?
This is up to you, from the day you buy your package you have 12 months to start your travel. Then from the first date of travel you have 6 months to finish.
If you’re tight on time, a minimum of 12-14 days is suggested to travel from Sydney to Cairns.
How long is a pass valid for?
Your pass is valid for 6 months.
Do I have to be able to swim to do the Surf lesson?
No, but it helps! You will learn to surf in water where you can always stand up. You will be accompanied by an accredited surf instructor with full first aid qualifications.
If no accommodation is included, do I have to book accommodation in advance?
Accommodation is all up to you. We suggest that you book your accommodation at least 2 days before arrival to each place, to ensure you have somewhere to sleep.
You can buy a pre-paid hostel voucher booklet that gives you a certain number of nights with Base, Nomads or YHA. Using this pass you purchase the nights at a reduced rates and book direct with the hostel as you travel
How far in advance should I book on and off buses?
It is a good idea to be as organised as possible so you can allow enough time to get off the bus and spend time doing the things you want. We suggest booking at least 2 days prior to travel to confirm your seat. If you leave it till the day of travel or the day before it really depends if there are seats available.
How do I book on the bus and get off the bus?
You can book back on and off the bus by calling 1300 300 028 or by re-booking online. You will be sent an online username and password when you make a booking. Using the online system is the most convenient and time efficient method for re-booking. You can book individual sectors and see real time availability for each bus.
Can I take my surfboard on the vehicles with me?
Yes, so long as there is enough space. Normally the luggage limit is 20kg. We can’t guarantee the space, but we make every effort to accommodate people like you with a surfboard. The best thing to do is advise Reservations by phone that you will be bringing a surfboard before you start travelling and when you book on the bus for each sector of your travels. Your board can be up to 2m in length and it must be packed in damage absorbent material. Boogie Board’s are fine, they just need to be packed in a sturdy, protective bag.
How much money will I need when I am travelling?
It depends on how long and where you are travelling and also on what optional activities you might wish to do. Backpacker hostel dorm accommodation averages approximately AUD$25 a night (more peak times and depending on the location). Depending on your appetite you might spend up to AUD$20 a day on food
Are there ATMs along the way?
There are ATMs in all towns in Australia. Larger towns will have currency exchange offices.
I've run out of time to complete my pass, can I get a refund?
We will not issue a refund in such circumstances. Click here for the full terms and conditions for your ticket.
OK, but can I give my pass to a friend to use?
No, your package is non-transferrable to another person. The package has been purchased by you, registered in your name and cannot be used by anyone else.
We also suggest that you do not purchased or accept an unused pass from anyone else. We need this policy because people have been known to use other people’s stolen passes. If we ask for identification you need to prove the pass is yours.
Equally don’t buy a half-used pass from someone else.
Can I transfer the un-used value of my pass for use on Kiwi and Feejee Experience. You’re the same company after all, aren’t you?
It used to be the case when Oz Experience was under previous ownership that you could use the un-used value of an Oz Experience pass and exchange it for travel on Kiwi or Fiji Experience. Oz Experience is now wholly owned by Greyhound Australia, we are not affiliated with Kiwi and Fiji Experience. Because of the different owners, it is no longer possible to transfer un-used value of passes
What happens if I miss my bus, in the morning?
Please call us to book the make arrangements for the next available bus. You may be required to pay for a sector of travel that you have missed because we have held a seat on a service that you did not travel on.
So what’s the difference with the Winter schedule?
If you’re exploring Down Under with us between April and September 2013 period, you’ll be visiting during our Winter schedule. This means enjoying the flexibility of Greyhound’s great network of luxury coaches and extra inclusions provided. We’ll still be on hand to help with all your travel planning.
Oz Experience dedicated mini buses and Guides will not operate during winter, instead you will have access to all of Greyhound Australia’s services between Sydney and Cairns (nearly half of our Summer passengers OPT to use Greyhound on some legs of their trip now anyway)
If you’d still like to hear more contact us:
Toll free: 1300 300 028
Phone: +612 9297 7000