Oz Experience Terms & Conditions

Oz Experience Terms and Conditions

  1. All Oz Experience passengers must be 18 years or older to travel on an Oz Experience package.

  2. The first day of travel must commence within 12 months from the date of purchase.

  3. Oz Experience reserves the right to alter the inclusions and pricing of any Package at any time without notice.

  4. Package inclusions are operated by external companies who are partners of Oz Experience. Itineraries may vary and / or attractions substituted due to seasonal conditions, Traditional Owner and National Park requirements as required by each operator.

  5. Cancellation and Refunds policy:

         a) For Packages purchase with no travel dates booked, $100 cancellation fee applies

         b) Once a travel date has been entered for bus travel or included tours, No refund applies.

  6. No refunds will be given in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure.

  7. Travel Insurance is NOT included in your purchase. It is strongly recommended that you purchase your own Travel Insurance to cover you for, but not limited to, cancellation, medical, personal injury and accident, death and loss of personal baggage, money and personal liability insurance.

  8. Tickets are non transferable to another person.

  9. Baggage includes all items which accompany a passenger whilst aboard a Greyhound vehicle, either within the baggage storage bins or carried on board by the passenger. The total amount of baggage entitlement per person is two pieces (excluding carry-on baggage). No items are to be more than 20kg or 2m in any dimension.

    All baggage, including carry on baggage, is the sole responsibility of the passenger as Greyhound Australia accepts no responsibility, and shall not be liable, for theft, loss or damage to any passenger’s baggage, whilst in a Greyhound terminal, on a Greyhound vehicle, in transit or otherwise in Greyhound Australia’s possession or control, whether caused by Greyhound Australia’s negligence, recklessness, wilful misconduct or otherwise. Passengers are advised to remove all carry-on baggage while disembarking at meal, rest and other stops. Carry-on baggage is any item carried aboard a coach by a passenger and includes, but is not limited to, hand bags, clothing, books, magazines, electrical equipment and components, cash, credit cards, art work, passports, jewellery, antiques and valuable items.

  10. These Terms and Conditions do not exclude or limit the application of any provision of any statute, federal or otherwise, (including the Trade Practices Act 1974) where to do so would:

         a) contravene that statute; or

         b) cause any part of these Terms and Conditions to be void.

Updated: 16th Dec 2013