Oz Experience Terms and Conditions

1. Oz Experience Passes, issued for a specific travel sector, are valid for travel in one direction over the sector which the pass name refers to, from the first date of travel for up to a 12 month period, or until the pass holder has travelled once over all sections of the travel pass, whichever happens first.
2. First day of travel must commence within 12 months of the date of agency voucher issue.
3. Where applicable, local payments are paid direct to the tour provider on the day of travel.
4. IMPORTANT: To help ensure your seat, confirm each sector at least 7 days prior to travel. BOOK SECTORS ONLINE: log in or call 1300-300-028 between the hours of 2pm and 6pm daily. If you wish to leave a bus, it is your responsibility to reconfirm your next sector by contacting our reservations department: 1300 300 028 (local call cost in Australia) or email info@ozexperience.com.
5. Tickets are non transferable to another person.
6. Oz Experience reserves the right to alter the route, itinerary or any of the included tours and experiences or arrange alternative carriers at anytime without notice as the business requires. No refunds will be given in these circumstances or in the event of any delay, curtailment or alteration of a trip resulting from any cause including severe weather conditions or mechanical failure.
7. Itineraries may vary and / or attractions substituted due to seasonal conditions, Traditional Owner and National Park requirements.
8. A minimum number of passengers is required to operate each tour. It may be necessary to cancel a scheduled departure and to offer an alternative or full refund for that tour. Oz Experience can't guarantee pick up or drop off times and are not liable for passenger failure to connect with other services.
9. Luggage Limit. There is a 20kg luggage limit. Please try and keep to that limit so we can ensure we can carry everyone's luggage in our trailers. If you can try and keep your belongings in one pack or case then this also assists packing. As a general rule if you can't carry it, we won't either. It's your responsibility to pack bags into the trailer. If your trip returns to the place your are starting your trip from, think about storing excess luggage to await your return. If you're not returning to the place you started your trip, think about freight forwarding luggage. All luggage that is more than 20kg must be marked as "HEAVY" so our staff avoid injury by picking it up off the ground without knowing
10. We accept no responsibility for loss or damage to personal belongings or baggage.
11. Some activities included on the Oz Experience network may require a reasonable level of fitness. If you have any doubts about your ability to participate with these activities, you are under no obligation to participate.
12. Independent operators run some of the activities listed in our promotional material, or described by our drivers; Oz Experience and its staff cannot be held responsible for their actions or performance in any way.
13. Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to events which are beyond our control. Passengers should note that adventure travel involves a higher than normal risk and a signed release will be required from all participants before tour departure.
14. Oz Experience reserves the right to increase standard charges, which is identified in the promotional material, used by the customer for promoting our services. Where a ticket has not yet been issued the purchaser of this ticket may be liable for additional charges at the discretion of Oz Experience. Additional charges may include optional activities offered as part of the Oz Experience network, costs for these inclusions will be collected prior to boarding for those who wish to participate.
15. 15. Australia is by nature a warm and friendly place. You can expect high temperatures in the summer but be prepared for lower temperatures at night and during the Australian winter. Conditions can change quickly, especially in Southern Australia, and you should be prepared for rain and snow at times.
16. Cancellation and Refund policy:
    1. For Passes purchased, with no travel dates booked, $100 Cancellation fee applies
    2. Once a travel date has been entered for bus travel or included tours, no refund applies
17. Travel Insurance is NOT included in your Pass price. It is strongly recommended that you purchase your own Travel Insurance to cover you for, but not limited to, cancellation, medical, personal injury and accident, death and loss of personal baggage, money and personal liability insurance.
18. All Oz Experience passengers must be 18 years or older to travel on any tour and/or Oz Experience pass.
19. Australian Government regulations prohibit smoking and the drinking of alcohol inside tourist vehicles in Australia (smoking and drinking should be limited to stops along the route).
20. These terms and conditions apply to the extent that they are not inconsistent with, or not in contravention of, any obligation imposed upon Oz Experience by virtue of the provisions of the Trade Practices Act 1974.